Resume
Experience
CVS Health | Senior Product Manager
Nov 2023 - Present
Unlocked $60M+ in YoY profit via E2E development of patient engagement model by orchestrating collaboration among engineering, finance, clinical, and data teams
Drove 6.2% improvement in model accuracy by designing roadmap and training data for enterprise LLM
Spearheaded first-ever NPS analysis for core patient outreach products, improving NPS by 15% in year through data-backed recommendations
Boosted prescription sales by 11% annually, leading to additional $16M profit via funnel analysis, identifying pipeline gaps, and collaborating with cross-functional teams to implement improvements
Improved satisfaction 18% by launching bilingual outreach campaign targeted for under-served patients, leveraging public data and app usage patterns to optimize targeting
CVS Health | Product Manager
Aug 2022 - Nov 2023
Scaled patient education product reach by 25% by transitioning to scalable content mapping logic, enabling flexible future-proof expansion to new therapeutic areas
Increased prescription adherence 2% by designing and executing A/B tests, improving patient outreach based on data-driven insights
Built real-time analytics solutions using Power BI and Tableau, enabling data-driven decisions across senior leadership through automated KPI tracking and anomaly detection
CVS Health | Senior Data Scientist
Jul 2020 - Aug 2022
Reduced COVID vaccine waste 85% via predictive fridge malfunctions monitoring across 9K+ pharmacies
Enabled real-time vaccine allocation decisions through automated national inventory dashboard
Freed up $9M annual cash flow by automating 340B hub selection through optimization algorithm
MCKINSEY & COMPANY | Summer Associate
May 2019 - Aug 2019
Designed linear programming model optimizing transportation costs for leading global logistics client, achieving annual savings of up to $12M
Led logistics optimization initiatives to achieve $7M annual impact by enhancing supply chain efficiency and reducing shipping cost by 20%
Education
YALE SCHOOL OF MANAGEMENT | Master of Business Administration (MBA)
AUTONOMOUS UNIVERSITY OF BARCELONA | Master of Arts (MA), Translation, Interpretation, and Intercultural Studies
BEIJING LANGUAGE AND CULTURE UNIVERSITY | Bachelor of Arts (BA), Spanish Philology
Professional skills
A/B Testing & Analytics, UserTesting, Maze, Figma, Sketch
Jira, Github, Airtable, SQL, Python, Tableau, Power BI, Looker, Amplitude, Google Analytics
Machine Learning, Statistical Modeling, Optimization, Time Series Forecast, Simulations
Oracle SQL Developer, Teradata, Tableau, Power BI, Databricks, Trifacta, Alation
Programming languages: SQL, Python (numpy, pandas, scikit-learn, statsmodels, pyomo, pulp)
Languages
Chinese (native)
English (fluent)
Spanish (fluent)
French (intermediate)